Shipping policy
Processing Time
Please note: processing times exclude weekends (Saturday + Sunday) and public holidays.
• Processing time for all orders: 1–2 business days
Once your order has shipped, you will receive a confirmation email with your tracking link.
Domestic Shipping – Netherlands (PostNL)
• Shipping fee: €6.95
• Estimated delivery: 1–2 business days after dispatch
• Free shipping on orders above €200
International Shipping – Europe & Worldwide
All international orders fall under our International Shipping policy.
• Flat rate: €15.00
• Estimated delivery: 3–10 business days after dispatch
• We do not ship to countries where DHL does not provide service
• We do not ship to South Africa
Delivery times may vary depending on destination, customs, holidays, and local carriers.
Order Tracking
Once your order has shipped, you will receive a tracking link via email.
If you do not receive tracking within 3 business days, please contact us at:
menewaa@outlook.com
Incorrect Address / Failed Delivery
MENEWAA is not responsible for packages that cannot be delivered due to:
• Incorrect or incomplete addresses
• Not picking up from a collection point
• Failed delivery attempts
If a package is returned to us, reshipping costs are the customer’s responsibility.
Damaged or Missing Parcels
If your order arrives damaged or does not arrive:
1. File a claim with the carrier
2. Email us with your order number and all relevant details:
menewaa@outlook.com
We will assist where possible, but carriers are responsible for delivery performance.
Customs & Import Fees
International customers are responsible for all:
• Customs duties
• Import taxes
• Additional fees charged by their country
These costs are not included in your order total.